Assistant Residential Program Manager
- Job Category: Social Services
- Salary: $35,000-$40,000
- Education: Bachelors Degree
- FT/PT: Full-Time
- Company: The Florence Crittenton Agency, Inc
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Florence Crittenton Agency is hiring an Assistant Program Manager to work in our Level III Enhanced Alcohol and Drug Residential Treatment Program which serves adolescents from our community. The Florence Crittenton Agency (FCA) continues to lead the charge for youth and family development in Knoxville, Tennessee. Our comprehensive, wrap-around services begin with residential treatment for at-risk youth struggling with childhood trauma. Family involvement, education, and healthy living are all pivotal to the success of everyone who walks through our doors. The greatest reward of all is guiding the next generation into a positive and safe place.
1.The role of the Assistant Program Manager is to understand the principal method for monitoring the treatment model, and ensuring the quality of care for the substance abuse treatment unit, supervision of the treatment, staff and adolescents during second shift. Assistant Manager will be familiar with and have an understanding of addiction that includes treatment knowledge, understand terms, and concepts that are related to the theory, etiology, research, and practice.
2.This position will meet with staff scheduled to work on second shift bi-weekly (or weekly if deemed necessary) in order to monitor job performance, provide professional development, and ensure a high quality of care and treatment for all adolescents on each unit.
3.Assistant Manager must be knowledgeable about the continuum of care, the social context that affects the treatment, recovery process, and provide documentation and/or information for treatment team and meetings that occur before your shift.
4.Assistant Manager will provide group therapy and Case Management to adolescents and families in the absence of clinical staff, and must have the ability to communicate oral and written information clearly.
5.Assistant Manager must communicate with Program Manager and /or therapist to convey pertinent A&D treatment issues or any concerns about the unit.
6.Assistant Manager will oversee assessments, contact notes, discharge plans, and supervise all treatment components for adolescents on the units during second shift. Assistant Manager will be responsible for writing notes/concerns for treatment team, treatment direction on the units, and adherence to the treatment model. Assistant Manager will oversee all clinical staff and ensure that all treatment components are being met for the adolescents on both the female and male units during second shift.
7.Assistant Manager will rotate on-call crisis intervention. This position may be part of ratio during second shift as needed for youth/staff ratio compliance and in ratio for emergency/crisis situations as assigned by management.
8.Assistant Manager will identify and educate staff about the influence that a client’s culture, lifestyle, gender, and any other relevant factors may have on behavior and treatment.
9.Assistant Manager will ensure that necessary documentation related to adolescents’ progress, plans for transition, engagement of family, and treatment goals as related to second shift.
10.Assistant Manager must understand and apply specific agency policies and procedures for handling crisis and / or dangerous situations, including safety measures for adolescents and staff, and ensure that appropriate staff are aware of such situations.
11.Assistant Manager may be requested to sit in interviews (that are scheduled during second shift) and hiring of staff for both units as outlined by the agency manual.
12.This position will work second shift (3:00pm -12am M-F) with a weekend on call rotation with the Program Manager.
13.Participate in PQI/RM meetings in Program Manager’s absence.
14.Assistant Manager will perform other related duties as assigned or required for the success of the unit.
•Bachelor’s degree in psychology, social work, or a related field required, Master’s preferred
•Two (2) years related experience in the human services field working with children or in a residential treatment setting, and 2-3 years of supervisory experience in Human Services Field.
•Knowledge and experience with adolescents with behavioral, alcohol and drug issues, as well as dual diagnosis.
•Must be at least 24 years old and hold a valid Driver’s License due to auto insurance carrier requirements.
•Ability to participate in Handle with Care restraint training as required (BFOQ)
•Ability to verbally communicate clearly in English
•Sitting or standing for extended periods
•Bending, stooping, squatting
•Lift up to 40 pounds
•Work extended hours as needed (>40 per week)