Knoxville TN | Knoxville Info | iKnowKnoxville
Knoxville Aerial
View RSS Feed

Operations Director

  • Job Category: Maintenance
  • Education: Bachelors Degree
  • FT/PT: Full-Time
  • Company: West Town Mall

« Back

Job Description:


The Operations Director Center is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Operations Director will oversee all operational functions, projects, construction, and contracted services at the center among other things. Therefore, the Operations Director oversees the onsite maintenance, grounds keeping and custodial teams.


The successful candidate’s responsibilities will include, but not be limited to:

Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
Oversees Preventative Maintenance of equipment and record kee ping/related logs
Ensures property safety systems are up to code, maintained and inspected
Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections
Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
Manage relationships with third party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
Co-manage Construction activities with the corporate Development team
Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
Ensure public safety, Center security and effective risk management
Read and interpre t engineering drawings and schematic diagrams
Assist General Manager with maximizing margin of profit centers
Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
Knowledge of leases in order to determine financial responsibility of operational issues.
Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience
Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
Provide leadership and guidance to the Center staff in the area of opera tions and customer service as necessary
Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
Provide operations support as necessary for special events and holidays
Contribute to the preparation and annual update of the Center’s five year strategic plan
Complete required weekly, monthly and quarterly reports
Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
Resolve escalated customer complaints
Work with security and local officials to plan and oversee a fire safety program.
Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)


Bachelor’s degree or equivalent experience
Minimum 5 years of prior Operations, Facilities or Property Management experience
Working knowledge of maintenance and operational functions strongly preferred
Ability to read and understand blue prints, CAD drawings and other schematics
Meets commitments - produces accurate work
Solution oriented and results driven
Basic to moderate computer skills (email, excel, word, online order systems etc.)
Valid Driver’s License
Ability to lift and carry up to 50 pounds

Contact Information:

Job Link:

Share by Email