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Service Technician

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Job Description:

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.


Responsibilities:

Expert Level test, inspection, cleaning, soldering & repair of Elo products returned from customers
Act as technical lead for repair services by providing/sharing technical guidance & best Practices
In-depth electrical diagnosis of failed product
Direct cause/root cause diagnoses of Product issues, failures, &/or manufacturing issues
Detailed documentation and reporting of work activities
Create, review and markup test plans, rework documents, & manufacturing instructions and process documents
Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups as needed
Configure and test new product prior to shipment including operating systems, special hardware, etc.
Review and provide technical guidance on as it relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans
Contribute to product service strategies (parts, assemblies and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products
Maintain compliant work environment by following all ISO, EH&S, 5s and/or other standards/codes as they apply
Other duties and assignments as needed


Minimum Qualifications:

Associate's degree from an accredited institution or equivalent work experience in related field
Computer/electronics technician or engineer with at least 1-year diagnose and repair experience


Preferred Qualifications:

Bachelor’s degree from an accredited institution is highly preferred
3+ years computer/electronics diagnose and repair experience
Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
Knowledge, Understanding, & Experience with Quality Management systems - specifically in the areas related to failure mode analysis, root cause analysis, 8D reporting’s, and 5s work environment standards
Previous experience working with ERP systems (SAP)


Specific Professional Skills/Competencies:

Microsoft Office – Outlook, Excel, Word, Teams
ERP Systems – SAP, SFDC
Familiarity with 5s methodology
Attention to detail
Organized – ability to multi-task and prioritize effectively
Adaptability and ability to work under pressure – time management
Effective problem-solving abilities – for technical issues


Physical Demands:

Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend or walk for prolonged periods of time
Ability to travel domestically and internationally unrestricted

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.

Contact Information:

Kimberly A Jones
E-mail Your Resume
Job Link: Apply Here!

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