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Implementation Engineer

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Job Description:

The Implementation Engineer assists in serving new and existing clients with the implementation and/or upgrade of essential IT equipment and services. This role must be able and ready to do everything from perform a server or email migration , deploy half a dozen new PCs, replace the router, switch, and access points for a client and everything in between.

We're looking for that person who gets up in the morning and says, "Hey! I want to make people happy, work with tech, and get paid for it!" We are a high performance culture who has fun together while striving to make every client interaction excellent.

Preferred:
Minimum 3-5 years of server-level experience
At least 7 years total of technical support experience

Requirements / Responsibilities:
Excellent communicator
Diligent note-taker
Can take large, complex projects and break them down into manageable tasks
Assist with server installations and upgrades from “cradle to grave” - work with sales to quote, plan with client, work with client and vendor(s) to execute, and provide follow-up support
Plan, migrate, install software, configure, and support email migrations
Work escalated Tier III tickets from the help desk
Assist with client onboardings: methodically work through unknown environments with the goal of creating order, improving efficiencies, and thoroughly documenting the environment
Engineer, implement, and document solutions for consistent monitoring and service delivery
Provide project management guidance and expertise to coordinate vendors, clients, and resources at Allevia
Provide expert-level technical and network expertise (DNS, DHCP, VLANS, VPNs, etc.)
Some after hours overtime work (less than 4 hours per week on average) will be a requirement of this position

Contact Information:

Job Link: Apply Here

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