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Maintenance Engineer

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Job Description:

Purpose: To maintain the hotel’s customer and heart of house areas in accordance with company standards by performing preventative maintenance and repairs as necessary.

Constituents (or Customers): Guests, employees, hotel owners, Crowne Plaza management team, vendors

Indicators of Success:

Customer satisfaction & loyalty goals (Guest Satisfaction scores, guest surveys, annual quality review)
Completion of projects – on time and on budget
Adherence to budget
Areas of Responsibility:

Creates 100% guest satisfaction by providing One Step Ahead service behaviors to exceed guests’ expectations
Communicates and demonstrates One Step Ahead service behaviors to other employees (Create Confidence, Encourage Success, Make It Happen)
Communicates and demonstrates the LEAD model of service recovery behaviors to other employees (Listen, Empathize, Apologize Sincerely, Deliver a Solution)
Responds to both customer and hotel staff reports of non-functioning equipment immediately
Maintains maintenance log book to record the equipment in need of repair and prioritizes efforts accordingly
Maintains rooms in operating condition by performing repairs as needed
Understands the Room Preventative Maintenance Program (R.P.M.)
Prepares preventative maintenance cart for use each day
Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
Repairs and maintains room’s heating/ventilating/air conditioning systems
Performs preventative maintenance throughout the hotel
Maintains the condition of hotel lobbies and food and beverage outlets
Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary
Maintains operating equipment in working condition by performing routine equipment checks and repairs
Attends schools or seminars upon manager’s request to remain current on proper techniques
Adheres to all hotel policies and safety procedures
Follows safety and security rules and procedures
Demonstrates knowledge in the safe use of all maintenance tools and equipment
Reports any hazards or injuries in the department or hotel and takes immediate action to correct
Ability to perform considerable amounts of physical activity on a continual basis

Please send resumes to smoore@crowneknox.com

Location:

Crowne Plaza Knoxville
401 West Summitt Hill Drive
Knoxville TN 37902

Contact Information:

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