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Service Engineer

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Job Description:

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We don’t just sell things. We offer solutions to tomorrow’s challenges.

Job Purpose & Responsibilities:

The Service Engineer will provide support to Elo’s Global Service Operations Team and partners. He or she will be responsible for supporting various international partners including partners in South America, and the ideal candidate will be fluent in both English and Spanish.

Expert Level test, inspection, cleaning, soldering & repair of Elo products returned from customers
Act as technical lead for repair services by providing/sharing technical guidance & best practices
Perform direct cause/root cause diagnoses of product issues, failures, &/or manufacturing issues and communicate both verbally and written to larger team
Develop and document testing, troubleshooting and repair processes for Elo products to be used internally and externally by Elo and partners
Perform training of processes to a wide variety of global users including technicians, customers and partners
Create, review and markup test plans, rework documents, & manufacturing instructions and process documents
Evaluate and improve existing processes and workflows
Work cross functionally to capture requirements for new processes
Contribute to risk assessments; assess compliance to safety and quality standards
Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups
Contribute to product service strategies (parts, assemblies, and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products
Review and provide technical guidance on/or as it relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans
Manage projects for global services in conjunction with internal and external service partners and customers
Detailed documentation and reporting of work activities
Maintain a compliant work environment by following all ISO, EH&S, 5s and/or other standards/codes as they apply
Other duties as assigned

Minimum Qualifications:

Bachelor’s Degree from an accredited institution or equivalent work experience in related field
Mechanical/Electrical technician or engineer with at least 5-years diagnose and repair experience

Preferred Qualifications:

Demonstrated fluency in both English and Spanish is highly preferred
Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
Knowledge, Understanding, & Experience with Quality Management systems - specifically in the areas related to failure mode analysis, root cause analysis, 8D reporting’s, and 5s work environment standards
Previous experience working with ERP systems (SAP)

Specific Professional Skills/Competencies:

Excellent verbal and written communications skills in both English and Spanish
Microsoft Office – Outlook, Excel, Word, Teams
ERP Systems – SAP, SFDC
Familiarity with 5s methodology
Attention to detail
Organized – ability to multi-task and prioritize effectively
Adaptability and ability to work under pressure – time management
Effective problem-solving abilities – for technical issues

Physical Demands:

Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend or walk for prolonged periods of time
Ability to travel domestically and internationally unrestricted

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.


Elo Touch Solutions
445 S. Gay Street
Knoxville TN 37902

Contact Information:

Kimberly A Jones
E-mail Your Resume
Job Link: Apply Here!

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