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Technical Support Representative

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Job Description:

Talk tech? Then let’s talk. We are looking for Technical Support Representatives to provide world-class customer service, troubleshooting and tech support for a well-known global tech enterprise. As a Technical Support Representative, you will answer customer questions - via the phone, email and chat - about products, services and accessories.

Role & responsibilities
- Interact with customers to provide technical support and troubleshooting for all products and services and account related issues
- Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
- Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction
- Maintain detailed records of daily interactions with customers, including contact handling, initiating fulfillment, processing support agreements and dispatch service requests

Qualifications & experience
- Exceptional customer service skills
- Be creative, adaptive and eager to learn new technical skills
- Ability to self-manage and work independently in a fast-paced and highly-demanding environment
- Ability to maintain composure and customer focus while troubleshooting and solving issues
- Ability to speak and write clearly and accurately
- Excellent reading comprehension
- High school diploma (higher education preferred)
- Must pass a background check and drug screening

Why Sitel
As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck; it’s an opportunity to connect, grow and learn from some of the brightest minds in the industry, all while working with some of the best brands in the world.

Location:

Sitel Group
11221 Outlet Drive
Knoxville TN 37932

Contact Information:

Taylor Hurley
E-mail Your Resume
Job Link: Apply Here

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