Knoxville TN | Knoxville Info | iKnowKnoxville
Knoxville at Night
View RSS Feed

Customer Service Representative

  • Job Category: Customer Service
  • Education: High School Graduate
  • FT/PT: Full-Time
  • Company: Sitel Group

« Back

Job Description:

Customer Service Representative - Knoxville, TN
Knoxville, TN, US
Req ID#: 26181
About Us
Join our team today!

We are Sitel, we employ approximately 75,000 people worldwide, and we have an exciting new opportunity for you.

We’re currently looking for Customer Service Representatives in Knoxville, TN who have a passion for helping others and a drive to succeed in a fast paced, results driven atmosphere. No experience? No problem! Here at Sitel, we invest in our employees. We are committed to getting you the training you need to be successful in your job at Sitel!
Sitel Knoxville is located at 412 N Peters Rd, Knoxville, TN 37922.

Here’s what you can expect in this role:

A contact center job answering calls from customers in need.
• We are not a telemarketing company. We take calls for current customers and we identify their needs, recommend solutions tailored toward the customer, put a smile on their face and move on to the next call. We do this for 8 hours a day, 40 hours a week.

Full time hours and unlimited growth potential
• Where else can you get PAID to train, gain experience, and have unlimited opportunities within the company? Nearly all of our higher-level staff started off taking calls and are now Managers, Site Directors, and Senior Vice Presidents for our company. There’s just something about the call center industry that screams career growth. We value experience and excellence over anything else. YOU are in control of your future.

A management team that recognizes you for your efforts.
• We can’t reiterate this enough; Sitel prides itself on promoting from within. Hard work here pays off. Be it through promotions or incentives, this is a career where there is a direct relation between hard work and reward.

A guaranteed 40 hours per week and set schedules.
• You will never have to worry about "closing" one night and then "opening" the next day on 4-5 hours of sleep (anyone who’s ever worked in retail or the service industry knows exactly what we’re talking about). We also have opportunities for overtime throughout the year if you are looking to earn extra income!

Is there more to the job than what was just described? Absolutely! But our paid training class will fill in all of the gaps.
Here’s what you need in order to be considered for this incredible opportunity:
• 18+ years of age
• Minimum of a High School Diploma or equivalent, higher education preferred
• Ability to type 25 words per minute
• Ability to adapt and excel in a fast-paced work environment
• A drive to achieve results
• A genuine interest and passion for helping people
• Ability to pass a lifetime Federal fingerprint/criminal background check and a drug test
• Excellent verbal and written communication skills in a professional, articulate manner
• Ability to multi-task by working in several computer applications while holding a conversation with a customer over the phone

Does this sound like a career match for you? Apply today and a member of our Recruiting Team will be in contact with you to get you started!
Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.
Customer Service Representative - Knoxville, TN


Sitel Group
412 North Peters Rd.
Knoxville TN 37922

Contact Information:

Share by Email