Knoxville TN | Knoxville Info | iKnowKnoxville
Knoxville at Night
View RSS Feed

Customer Service Representative

« Back

Job Description:

Who Is Sitel?

We dont like to brag, but were kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well we deliver millions of great experiences every day for some of the worlds best-known brands. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. Thats where you come in.

Who Are We Looking For?

Sitel is looking for passionate customer service associates who can live and breathe our core values.

Well also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.

Customers will rely on you to answer their questions, address their concerns, and help them with a particular product or service.

What does that me an for you? Youll be the voice of the brand and its up to you to develop personalized and memorable experiences between our clients and their customers.

What Are We Looking For in You?

WOW Customers over the phone, online chat, or email
Ability to multi-task and adapt to changes quickly
Enthusiasm and a Be BOLD attitude with great customer service skills
A problem solver with keen attention to detail
A WORK Together approach with open communication, excellence in service, integrity, and accountability
Knows how to address customer concerns creatively and share feedback with other teammates
Build TRUST by working as a team member, as well as independently, with minimal supervision
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
High school diploma or GED equivalent
Minimum of 18 years of age

What Should You Expect From Us?

Paid training from day one
Tons of growth opportunity (93% of our non-agent positions are filled internally)
A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
Access to some pretty cool tools and resources
A feeling of accomplishment when you WOW Customers
Ongoing training designed to improve customer experience and business performance
Fun team environment where we work hard to Build TRUST every single day

But Thats Not All!

Here are a few more perks youll enjoy when you join the Sitel team:
Competitive starting wage ($12.00-$13.00/hour)
Full-time shifts (up to 40 hours/week - paid overtime after 40 hours/week)
A suite of benefits which include medical, dental, and vision
401k - Sitel will match 100% of the first 3% and 50% on the ne xt 2% you contribute to the plan, all company match is 100% vested!
Sitel Scholarship Educational Program
Sitel Employee Discounts
Strong community involvement
No cold-calling or telemarketing

So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

Were located at 11221 Outlet Drive, Knoxville, TN 37932. Visit for more information.

Please note: A criminal background check will be conducted as part of the hiring process

Come build a career with us! New luxury site in the heart of Farragut where we love to work hard and play hard!

Contact Information:

Christy Watson
E-mail Your Resume
Phone: 865.347.6116
Job Link:

Share by Email