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Account Clerk III

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Job Description:

Position Summary: Responsible for accurately processing and receipting payments on customers’ accounts. Responsible for collecting and gathering documentation for student refund appeal forms submitted by students. Responsible for accurately processing fee waiver and discount payments.

Required Documents Needed at Time of Application: Resume and copy of unofficial transcripts

Position #: 100860

Type of Appointment: Full-Time

Department: Bursar

Typical Duties & Responsibilities:
45% Responsible for receipting payments to include determination of customers account number, charge type with code number, and payment type by using Banner or Touchnet cashier system when applicable. Perform data entry in student system and print receipt. Separate documents and distribute. Responsible for assisting all customers at main office and answering phone calls to the main cashier phone. Must be able to assist with payments, questions regarding account balance, tuition and fee charges, refunds, 1098T;s, local scholarship and other inquires. Prepare daily deposit.

15% Reviews PSCC bank account daily for deposits related to the VA33/Post 9/11 GI Bill. Post payments to student accounts and complete deposit. Analyze veterans accounts before refund of any VA33 funds to the student. Coordinate with the VA Certifying Official to answer any questions related to the payment or refunding of VA33 funds. Review all overpayment letters received from the Office of Veterans Affairs and return funds if necessary, following Veterans Affairs policies and procedures.

10% Responsible for applying fee waivers and discount payments to student accounts. Enter waiver or discount amount and reconcile to Banner system reports. Verify document accuracy. Determine student eligibility using Banner or Touchnet cashier system. Process amount corrections. Prepare spreadsheets for billing. Correspond with human resources staff, students, and outside authorizing agencies concerning problems. Maintain files for audit. Scan files into the BDMS

10% Review and audit student accounts to find students who have withdrawn to verify the student had met enrollment requirements for the term. When needed, coordinate with the Records office to have the student withdrawn at the appropriate refund percentage.

10% Responsible for collecting and gathering documentation for student refund appeal forms submitted by student. Investigate student situation with internal college offices and external parties as appropriate. Compile appeal file and make a recommendation concerning credit of fees. Send fee reduction request to the Records Office and notify student of results. Notify Financial Aid or Accounts Receivable if applicable. Maintain spreadsheet and files. Audit files to spreadsheet.

10% Responsible for daily cash reports to include verification and listing of receipt documents, determination of proper accounting codes, review and interpretation of daily clearing report, and additional maintenance of receipt book deposits.

Note: the College reserves the right to change or reassign job duties, or combine positions at any time.

Required Qualifications:

· Associate's degree from an accredited institution in a business related field or high school diploma or equivalent

· Three years' full-time office work experience

(Part-time work experience is calculated at 50% credit of full-time work experience)


Pellissippi State Community College
10915 Hardin Valley Road
Knoxville TN 37932

Contact Information:

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